Terms of service.

1. Agreement and acceptance

These terms of service ("Terms") form a binding agreement between you (or the organisation you represent) and VeriTrace AI Technologies Private Limited, a company incorporated in India with its registered office at Kandi, Sangareddy, Telangana 502284, India ("VeriTrace", "we", "us").

By accessing our website, creating an account, starting a pilot or using any part of the service, you accept these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

Order forms, statements of work and enterprise master services agreements signed by both parties take precedence over these Terms to the extent of any conflict.

2. The service we provide

VeriTrace provides software for product serialization, traceability and consumer engagement, comprising:

• Generation of unique, cryptographically signed identifiers and machine-readable codes.
• Integration with print, application and vision systems on production lines.
• Parent-child aggregation of units, cartons, pallets and shipments.
• Scan capture, chain-of-custody records and traceability reporting.
• Consumer verification pages, reward mechanics and feedback capture.
• Analytics, anomaly detection and AI-assisted operators and document tooling.
• Integration interfaces including REST APIs, webhooks and batch exchange.

Pilots. Pilot deployments are provided for evaluation. Unless a signed order form states otherwise, a pilot does not carry a service level commitment and is provided for the agreed evaluation period only.

Changes to the service. We improve the service continuously. We will not materially reduce core functionality during a paid term without notice, and we will give at least 30 days' notice of any deprecation that requires action from you.

3. Accounts and access

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding credentials and for all activity under your account.
• Accounts are for named individuals. Sharing a login is not permitted where roles and audit trails are relied upon for compliance purposes.
• You must notify us promptly at veritrace.ai@gmail.com if you suspect unauthorised access.
• We may suspend an account where we reasonably believe it presents a security risk, is being used unlawfully, or where fees are overdue, in each case giving notice where practicable.

4. Acceptable use

You agree not to:

• Use the service to serialize products that are unlawful, adulterated, misbranded or prohibited in the target market.
• Apply VeriTrace codes to counterfeit, diverted, expired or repackaged goods in a manner that misrepresents their origin or condition.
• Reuse, transfer or regenerate identifiers outside the mechanisms the service provides.
• Reverse engineer, decompile, or attempt to derive the signing or verification mechanisms.
• Probe, scan or test the vulnerability of the service except under a written authorisation from us.
• Use the consumer verification channel to collect personal data beyond what your reward mechanic genuinely requires, or to send unsolicited marketing to consumers who verify a product.
• Resell or white-label the service without a written agreement permitting it.

Where you operate a consumer-facing reward programme, you are responsible for ensuring its terms, disclosures and tax treatment comply with applicable Indian law, including any requirements relating to promotional schemes and consumer protection.

5. Fees, billing and taxes

• Fees are stated in Indian Rupees and are exclusive of GST and other applicable taxes, which are charged additionally.
• Subscription fees are invoiced in advance. Monthly plans renew monthly; annual plans renew annually, and annual billing carries the discount published on our pricing page.
• Included volumes are per calendar month and do not carry forward. Overage is billed at the published per-thousand-code rate.
• Invoices are payable within 15 days of issue unless the order form states otherwise.
• Overdue amounts may attract interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• Fees are non-refundable except where required by law or expressly stated in an order form. We do not provide refunds for partially used billing periods.
• We may revise published pricing with at least 60 days' notice. Changes apply from your next renewal, and you may terminate before then if you do not accept the change.

6. Service levels and support

Availability commitments are plan-specific as published on our pricing page: no formal commitment on VeriTrace Cloud, 99.5% on VeriTrace Platform and 99.9% on Enterprise. Service credits, where applicable, are the sole remedy for a failure to meet the committed availability level.

Excluded from availability calculations: scheduled maintenance notified at least 48 hours in advance; emergency security maintenance; failures in customer networks, printers, scanners or ERP systems; and events outside our reasonable control.

Current and historical availability is published at veritrace.in/status.

7. Intellectual property

Our property. The VeriTrace platform, its source code, user interfaces, documentation, the identifier and signing mechanisms, and all associated trade marks and know-how remain our exclusive property. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. No other rights are granted, whether by implication or estoppel.

Your property. Your brand assets, product data, customer data and any materials you upload remain yours. You grant us a limited licence to process them solely to provide the service.

Feedback. If you send us suggestions, we may use them without restriction or obligation. We will never attribute a suggestion publicly without your written permission.

8. Data ownership and protection

You own the serialization records, scan data and consumer data generated through your use of the service. You may export it at any time in standard formats during your subscription.

Where consumer personal data is processed, you act as the Data Fiduciary and we act as your Data Processor, processing only on your documented instructions. Our privacy notice and the data processing agreement executed with you govern that relationship. You are responsible for ensuring that your collection of consumer data through the reward mechanic has a lawful basis and provides adequate notice.

On termination, we make your data available for export for 30 days, after which it is deleted in accordance with our retention policy, except where we are legally required to retain it.

9. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, in accordance with applicable law, and materially in accordance with our documentation.

No guarantee of prevention. VeriTrace materially improves the detection and deterrence of counterfeiting and diversion. It does not make counterfeiting or diversion impossible. We do not warrant that use of the service will eliminate counterfeit products from any market or channel.

Compliance responsibility. We provide tooling intended to assist with regulatory record-keeping. Determining what your regulator requires, and whether a given configuration satisfies it, remains your responsibility. We will provide accurate information about the platform's capabilities to support that assessment.

Except as expressly stated, the service is provided without other warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

10. Limitation of liability

Neither party excludes liability for death or personal injury caused by negligence, fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, anticipated savings or business opportunity.
• Our total aggregate liability arising out of or in connection with these Terms is limited to the fees paid by you to us in the 12 months preceding the event giving rise to the liability.
• For pilot deployments provided without charge, our total aggregate liability is limited to INR 50,000.
• We are not liable for loss or corruption of data caused by your systems, your failure to apply updates, or your failure to maintain backups of data you are required to export.

11. Term and termination

• Monthly subscriptions continue until cancelled. Either party may terminate a monthly plan with 30 days' written notice.
• Annual subscriptions run for the stated term and renew automatically unless either party gives 30 days' notice before renewal.
• Either party may terminate immediately for material breach that remains uncured 30 days after written notice, or on insolvency of the other party.
• We may suspend the service for non-payment after 15 days' written notice.
• On termination, your right to use the service ends. Sections relating to intellectual property, confidentiality, liability, and governing law survive termination.

12. Governing law and contact

These Terms are governed by the laws of India. Subject to any agreed arbitration provision in a signed order form, the courts at Hyderabad, Telangana have exclusive jurisdiction.

Notices to VeriTrace should be sent to veritrace.ai@gmail.com and to our registered office at Kandi, Sangareddy, Telangana 502284, India. We will send notices to the email address registered on your account.

Entire agreement. These Terms, together with any signed order form and the privacy notice, constitute the entire agreement between the parties and supersede prior discussions on the same subject matter.